Chances are that your organization measures technology management's success with KPIs that are relatively easy to measure. But are they the key factors to boosting your company's top-line growth? No. A growing body of scientific research is proving that supporting employees' ability to reach a mental state called flow is much more important to boosting customer satisfaction, talent retention, and revenue growth. This report includes a survey instrument based on recent scientific research that I&O pros can use to assess employees' ability to reach flow in your firm. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to include our latest research on employee performance and flow.