Best Practice Report

Best Practices: Developing An ECM/BPM Strategy

Business Process Improvement Also Requires Improved Content Management

 and  three contributors
Feb 25, 2011

Summary

Over the past two years, we have synthesized best practices for developing an enterprise content management (ECM) strategy from 20-plus in-depth ECM strategy reviews, numerous workshops, and more than 500 ECM inquiries from our business and government clients. While it's possible to deploy ECM from an infrastructure/technology perspective — many companies do just that — best practices start with using the business context, not the technology perspective, to determine how content gets used across the enterprise. Once you take a business process (BP) perspective, BP pros — working in conjunction with content and collaboration (C&C) pros — can envision comprehensive ECM service packages, identify gaps, and create a consensus road map. This BP/C&C team can implement and align governance with shared services and specific business processes. Looking beyond best practices, next practices include bringing emerging information workplace technologies and mobility into ECM/BPM strategy development. By adding a BP perspective to your well-constructed ECM strategy, BP pros can provide a solid foundation for business processes to succeed.

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