Best Practice Report

Best Practices For E-Commerce And Retail Fraud Management

Balancing Secure Customer Experiences With Fraud Management Efficiency

July 21st, 2020
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Merritt Maxim , Benjamin Corey , Peggy Dostie

Summary

E-commerce and retail fraud management (ERFM) is a tightrope that forces security and risk (S&R) pros to balance the business need for frictionless customer experiences with fraud avoidance. This document provides best practices and metrics based on interviews with retailers and e-commerce providers and offers guidance on how to track these metrics and maintain this precarious balance.

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