Case Study: Standard Chartered Bank's Future-Fit Tech Strategy

Despite many years working on their digital transformations, very few banks tell us that they have adequate technology and systems to deliver truly differentiated and valuable customer experiences. As a result, customers feel that every bank looks and feels the same. Banks need a new approach to accelerate their customer-obsessed transformation. Standard Chartered has embraced what Forrester calls a future-fit technology strategy to help the bank reduce technical debt, speed its continuous transformation, and make its business more adaptive, creative, and resilient. This report examines Standard Chartered's experience with creating and implementing a future-fit technology strategy.