Trends Report

Essential Technology Solutions For Pandemic Management

A Mix Of Emerging And Reemerging Solutions Become Must-Haves

May 19th, 2020
Stephanie Balaouras, VP, Group Director
Stephanie Balaouras VP, Group Director
Stephen Powers, VP, Tech & Services Portfolio
Stephen Powers VP, Tech & Services Portfolio
Caleb Ewald, Researcher
Caleb Ewald Researcher
With contributors:
Amy DeMartine , Alla Valente , Benjamin Corey , Peggy Dostie

Summary

Without a vaccine or community immunity, organizations must manage through the coronavirus pandemic for the next 12 to 24 months. They must maintain a hybrid workforce, support customers via digital channels and new engagement models, and maintain comprehensive health and safety protocols, all during an unpredictable set of cascading disruptions and crises. This report identifies the essential tools and solutions organizations will need to operate successfully until COVID-19 is eradicated.

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