Summary
Salesforce is the most prominent choice for enterprises seeking a single platform for all things customer. The growing number of enterprises signing up to go all in with Salesforce as their customer platform testifies to the potential of the vendor in that role, but the tribulations of early customers also say the risk of failure is high. Read this report to learn the five best practices application development and delivery (AD&D) pros must adopt to sustain Salesforce's best qualities in a customer-platform implementation.
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