Mobile Is Not A Channel

eBusiness professionals who treat mobile as just a channel will fail. Mobile is not a new technology in 2016, but the majority of eBusiness professionals still treat it as one. Rather than leveraging mobile to do new things, they are still using mobile as a scaled-down version of the Web. eBusiness professionals must identify and attack the new revenue and service opportunities that mobile offers or risk undermining their ability to win, serve, and retain customers in their mobile moments. This report outlines our vision for eBusiness executives working on mobile eBusiness initiatives in their organization and helps them succeed on the new battleground of mobile moments. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We have refreshed the data and aligned certain sections with our current mobile research.