Summary
You can use enterprise content management (ECM) to advance employees' engagement and knowledge sharing, improve customers' digital experience, and meet compliance obligations. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architect (EA) professionals should use Forrester's Now Tech report to understand the value they can expect from an ECM provider and select vendors based on size and functionality.
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