Summary
Customer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested billions in business process management (BPM) suites, now called digital process automation (DPA)-deep, and DPA-wide (low code) platforms. Enterprise architects are asking, "Should we invest in popular RPA tools, or can we reach the same business goal with DPA or dynamic case management (DCM)?" This report builds on Forrester's automation framework, applying nine core dimensions to answer process automation questions.
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