Trends Report

Today’s Empowered Consumers Seek Novel And Hybrid Experiences

New Insights On Forrester’s Empowered Customer Segmentation

 and  four contributors
Jan 04, 2023

Summary

For more than 25 years, Forrester has used global consumer surveys to gauge consumer sentiment. Today’s environment is unique as consumers emerge from a public health crisis and step right into economic uncertainty and geopolitical turmoil. In this turbulent environment, more than ever, marketers need a window to the needs, wants, frustrations, and aspirations of consumers. This report helps B2C CMOs understand where the most empowered US consumers stand today and track where they’re going next.

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