The State Of Digital Banking, 2019

September 6th, 2019

With contributors:

Peter Wannemacher , Alyson Clarke , Zhi-Ying Barry , Benjamin Ensor , Jacob Morgan , Corrado Loreto , Sam Bartlett

Summary

The banking industry has entered a period of unprecedented innovation. While many banks have woken up to the threats, few have embarked on a true digital business transformation. This report explores how digital technologies are changing the industry's customers, competitors, and operations globally. It charts the different approaches that digital teams have taken to avoid disruption and deliver superior digital customer experience, drive digital operational excellence, champion innovation, and experiment with digital business models.

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