Trends Report

The US Health Insurance Customer Experience Index, 2017

How US Health Insurance Brands Earn Loyalty With The Quality Of Their Experience

September 27th, 2017
Faith Adams, Senior Analyst
Faith Adams Senior Analyst
Kate McCarthy, Senior Analyst
Kate McCarthy Senior Analyst
Dylan Czarnecki, Researcher
Dylan Czarnecki Researcher
With contributors:
Harley Manning , Alex Kramer , Michelle Yaiser , Scott Ross , William Willsea , Rachel Birrell

Summary

How well do leading health insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 17 health insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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