A Reality Check For Enterprise Extended Reality And Metaverse

Extended reality (XR) technologies have long promised to augment employees’ capabilities. But XR — and, more recently, the metaverse — have too often yielded more hype than business results. Yet, these technologies can drive value when applied pragmatically to specific roles and tasks and when they’re designed to be human-centered. We interviewed leaders at 20 companies, including both end-user organizations and vendors, to understand how XR and metaverse technologies can be usefully applied to building the future of work. This report offers you a vision for how to proceed.