Summary
Our recent Forrester Wave™ evaluation of task-centric automation software vendors showed that the maturity of automation software products has made it hard to create differentiating features for human and digital task automation. However, vendors are starting to incorporate two new features into many products: agentic AI and process orchestration. This report explains what this means for users and how they should leverage these differentiators both within and outside the context of task-centric automation.
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