Vision Report

AIOps Reference Architecture: Defined

The Official Introduction Of The Forrester AIOps Reference Architecture

June 1st, 2022
Carlos Casanova, Principal Analyst
Carlos Casanova Principal Analyst
With contributors:
Will McKeon-White , Charles Betz , Naveen Chhabra , Brent Ellis , Allie Mellen , Christopher Condo , Andrew Hewitt , Glenn O'Donnell , Audrey Lynch , Peggy Dostie

Summary

Artificial intelligence for IT operations (AIOps) confuses practitioners because it suffers from a lack of detail about what it entails and how its various components support each other. This report introduces the Forrester AIOps Reference Architecture, which identifies a broad superstructure of interoperability that supports the five tiers of capability. The supporting technology stack of capabilities describes what is required to implement an enterprise-class full-stack AIOps solution.

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