Best Practices: Customer Call Center Authentication
Summary
Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get things done, but it’s still a largely analog avenue riddled with security holes. Improving CCCA security while reducing customer friction and improving customer and agent experiences is a core building block of a successful digital transformation. This report provides CCCA best practices to help security and risk (S&R) pros beef up customer call center (CCC) security.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).