Summary
IT has long used service-level agreements (SLAs) to benchmark technology performance, but with the rising importance of employee experience (EX), SLAs alone are ineffective as a measure of EX. Experience-level agreements (XLAs) promise to quantify employee tech experience, monitor it, and link it to business outcomes, but they pose challenges of their own. This report helps define key XLAs and offers best practices for implementing them.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).