Build The Right Bridge Between EX And CX Management
Trends Report

Build The Right Bridge Between EX And CX Management

 and  three contributors
Jun 20, 2023

Summary

Employee experience (EX) leaders work to understand, improve, and manage rapidly evolving experiences. EX skills, tools, and approaches are not all unique to one practice, providing opportunities to collaborate or develop even deeper relationships with another human-centered practice: customer experience (CX). This report provides observations about and perspectives on where and how to build bridges between CX and EX management.

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