Business Case Report

Build Your Business Case For Microsoft 365 Copilot

Model The Tangible Impacts And Track The Intangible Ones

October 24th, 2023
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
With contributors:
James McQuivey, PhD , Rowan Curran , Camille Floyd , Demi Starks

Summary

Microsoft 365 Copilot promises to bring generative AI to knowledge workers from right inside the programs many use daily, such as Word, Excel, PowerPoint, or Teams. Because of its value proposition, we forecast that nearly 6.9 million US knowledge workers will adopt Microsoft 365 Copilot by the end of 2024. To do so, you must first persuade your CFO that there’s a business case. Next, you must identify the benefits, costs, and risks, then measure and track them. Our decision tool and models will help build, then track, your core business case. We find that the break-even point for your investment can be achieved if employees save as few as two hours a month in productivity.

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