Summary
Managing customer data privacy requires a set of capabilities that span assessing, creating, enforcing, and evaluating policies and practices. Privacy is a cross-functional business discipline that evolves with your business’ privacy maturity and aligns with your existing organization structures. In this report, learn how to build and refine your organization’s oversight competence and create clear lines of privacy responsibility and accountability to enable each of the outcomes defined in Forrester’s ladder of privacy competitive advantage.
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