Summary
Customer success software helps B2B companies assess customer health, forecast renewals, and identify growth opportunities. However, only a minority of organizations equip their customer success teams with purpose-built solutions. Unfortunately, many customer success teams are expected to rely on cobbled-together software solutions that are ill-equipped to support their work. In this report, we demonstrate why customer success teams should invest in purpose-built platforms to best support customer and company outcomes.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).