Deliver Modern, Resilient Operations

As technology leaders strive to boost the performance of their IT org, they seek to support their key technology priorities with modern, resilient operations. They seek to empower their customers with the right services and platforms, while inserting automated processes and standardization that ensure improved experience and minimized risk. This report outlines the resources Forrester has to guide operations leaders through this practice including Forrester’s Modern Technology Operations Model, our EPOCH product team guidance, our guide to a holistic modern practice, and key differentiating techniques that can be used to enable success.