Best Practice Report

Develop Actionable Business-Centric Identity And Access Management Metrics

Adopt A Balanced IAM Metrics Scorecard Approach

 and  three contributors
Updated Apr 16, 2025

Summary

Many security and risk (S&R) professionals struggle to sustain identity and access management (IAM) initiatives and maintain a high standard of IAM operations. Balanced IAM scorecards improve the company’s security posture, help maintain compliance, highlight operational inefficiencies, and are a key component of Forrester’s IAM Lifecycle Model. In this report, we use the balanced scorecard approach to detail the most relevant IAM metrics.

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