Digital Adoption Platforms Are Essential Tech In The New Normal
Summary
With guided walkthroughs, nudges, and tips to navigate systems like CRM and enterprise resource planning (ERP), digital adoption platforms (DAPs) improve adoption and use of enterprise applications. DAPs promote self-service, boost adoption, and provide insights on experience, usability, and optimization opportunities for both internal users and end customers. Application development and delivery (AD&D) professionals should use this report to understand the various use cases and benefits they can expect from investing in DAPs.
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