Summary
A “CX business case on a page” is an effective tool for articulating a problem you want to solve, your solution to the problem, and the expected value of overcoming the problem for both customers and the business. Forrester’s CX Business-Case-On-A-Page Template helps CX leaders create a one-pager to communicate projects to their team and the wider organization.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).