Summary
Customer service organizations can ease their struggles with workforce optimization (WFO) platforms, which feature enhanced capabilities for workforce management, quality management, and employee engagement. WFO platform vendors offer a mix of features for both advanced and first-time users. This report highlights four key lessons from the Forrester Wave™: Workforce Optimization Platforms, Q4 2021, which evaluated eight vendors against 31 key criteria.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).