Summary
Many customer experience (CX) pros find it hard to prove the business impact of improving CX. To help, Forrester built industry-specific models that show how CX improvements drive growth through increasing customer loyalty. This report reveals the business impact of improving CX for 12 industries covered in Forrester’s Customer Experience Index (CX Index™); we combined five years of CX Index data to give our models an even broader base.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).