Trends Report

LLMs Promise Document Automation Glory

But Should We Believe It?

May 10th, 2024
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , Cheryl McKinnon , Boris Evelson , Lauren Alexander , Meg Bellavance , Kara Hartig

Summary

Documents are the lifeblood of enterprises in financial services, government, and other industries that manage information at their core. Since the advent of large language models (LLMs), organizations have speculated about how they will transform document-heavy processes. This research goes beyond speculation by synthesizing insights from a survey about organizations’ progress and ambitions in using LLMs for document automation use cases.

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