Summary
Widespread protests during the spring and summer of 2020 are highlighting long-standing inequalities endured by Black and Brown communities, forcing brands to reevaluate their role in sustaining contributions to end racial inequality. Empty public promises by CEOs to “stand” with their Black colleagues and customers won’t cut it; brands must commit to the issue with their money, time, and resources or risk simply being seen as opportunistic by customers and employees. Meaningful change requires a holistic, long-term investment; to build something that lasts, brands can look to Microsoft as a guide for how to develop an authentic racial equity program that works and improves the lives of colleagues and customers.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).