Summary
Robotic process automation (RPA) is no longer available as an isolated tool but an integral part of many automation platforms. As such, Forrester is refocusing its RPA-related research to deep RPA functionalities as they’re offered by these platform vendors. At the same time, we continue to evaluate all automation vendors from a platform point of view, of which most have either a history in RPA, digital process automation (DPA), or low-code software development. We explain the evolution, our changing research focus, and what you need to do.
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