Trend Report

The End Of Sales Force Automation As A Tech Category

Decouple CRM And Sales Tech Investment Decisions

 and  two contributors
Apr 24, 2025

Summary

Attention to the seller experience got lost as sales force automation (SFA) expanded its remit into CRM. This provided the opportunity for revenue orchestration platforms (ROPs) to emerge. This report explains the overlap between these sales tech categories and how to select the right platform.

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