The Forrester Digital Functionality Review: Indian Mobile Banking Apps, Q3 2023
Summary
Mobile apps have become the preferred channel of choice for millions of Indians to manage their finances. To gauge the effectiveness, ease, and convenience of digital experiences, we evaluated the functionality of the mobile banking apps of nine large banks in India. This report lays out where these banks excel, where they lag, and what digital business strategy executives can learn from them to improve their own mobile banking efforts.
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