Summary
Future healthcare experiences will be invisible and more immersive. Healthcare companies will engage consumers more proactively to prevent illness rather than treat it. They will facilitate in-home care through virtual reality and remote patient monitoring devices. We’ve consulted Forrester’s healthcare analysts on the future impact of digital experiences using chat, voice, extended reality, and the metaverse across three dimensions: revenue, cost saving, and customer experience. This report forecasts the impact of future experiences in healthcare.
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