Summary
The business of insurance is in a heightened state of transformation, driven by new and intensifying risks, innovative distribution and service models, wealth and income inequality, and a dynamic technology landscape that features AI technology that’s poised to either wreak havoc or unleash new orders of capabilities. Insurance business and technology leaders should read this report to understand how they need to change their business models, products, and processes over the coming decade to thrive in this volatile environment.
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