The Global BYOD Management Services Ecosystem

Enterprises with distributed operations and a large or fast-growing population of information workers (iWorkers) need to accelerate their readiness for the "untethered" workplace. In an increasingly mobile world, these companies need to lighten IT's control over technologies — including personal mobile devices — that iWorkers will expect to use as part of their everyday work lives. To do this, companies will need to dramatically change how mobile devices, connectivity services, and applications are provisioned and paid for. The growing urgency to adapt to and optimize mobility opportunities is pushing sourcing decision-makers to take a closer look at how third-party management services might help their organization support mobile bring-your-own-device (BYOD) initiatives. This report discusses some of the major challenges — and opportunities — of mobile BYOD, and how the emerging ecosystem for BYOD management services can help distributed enterprises achieve the right balance between control and cost in the untethered workplace.