Summary
The ITIL framework has been a mainstay of IT operational discipline, emerging as an authoritative inventory of key IT practices in the mid-1990s and enjoying broad adoption through the mid-2000s. The v3 rewrite proposed an unworkable process-centric operating model that leading organizations bypassed in favor of DevOps and related approaches. While v4 made some necessary adjustments, PeopleCert now wholly owns the framework and has shut out long-standing partners and increased costs to those seeking to gain or maintain certification. IT professionals have more effective and current guidance available.
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