Landscape Report

The Order Management Systems Landscape, Q3 2024

Forrester’s Overview Of 14 Vendors

September 3rd, 2024
Emily Pfeiffer, Principal Analyst
Emily Pfeiffer Principal Analyst
With contributors:
Fiona Swerdlow , Sara Sjoblom

Summary

You can use order management systems (OMSes) to aggregate and allocate inventory across owned and non-owned selling channels, optimize order fulfillment processes to improve business metrics, and support customers through the order lifecycle. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Digital business leaders should use this report to understand the value they can expect from an OMS vendor, learn how vendors differ, and investigate options based on size and market focus.

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