Summary
“The State Of Retail Payments” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US-based enterprise retailers’ views and decisions about payments. This report outlines key priorities and challenges for retail digital business leaders and payment decision-makers. We asked US-based merchants about their interest in and adoption of much-discussed topics such as payment-related initiatives online and in-store, fraud-combating priorities and mitigation efforts, debit rail routing, POS evolution, and plans to accept payments via conversational interfaces, among others.
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