Summary
Despite high satisfaction rates with the service desk, data suggests that employees are living with ongoing problems that the service desk can’t fix. This isn’t IT’s fault, but rather the result of systemic devaluation of employee experience (EX). Putting EX at the core of technology considerations is critical to reducing employee and productivity disruption.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).