The Top Emerging Technologies In Payments, 2024

Summary
The Top Emerging Technologies Deliver Benefits Over Three Horizons
Three Technologies Offer Short-Term Benefits
- Conversational AI Gains In Importance For Payment Firms As GenAI Advances
- Edge Intelligence Will Use Local Data For More Efficient Payments And Better Experiences
- Zero-Party Data Management Will Help Firms Optimize Payments In The Short Term
Four Technologies Are Poised To Deliver Benefits In Two To Four Years
- GenAI Will Transform The Back Office, But End-User-Facing Solutions Need Caution
- Autonomous Workplace Assistants Evolve To Enable Broader, Richer Payment Use Cases
- Blockchain Is Yet To Break Out Of Experimentation — Most Payment Firms Continue To Prepare
- Explainable AI Will Be Essential For Trust, Transparency, And Improving AI Use In Payments
Web3 And Quantum Security Will Take Five Years Or More To Deliver Value
- Web3 Remains A Long Way From Delivering On Its Promises
- Quantum Security Has Potential But Must Move Beyond The Theoretical
Supplemental Material
- Additional Forrester Contributors To This Report
- Companies We Interviewed For This Report

Summary

This report presents Forrester’s 2024 analysis of the top emerging technologies in payments. We categorize each technology based on its ability to deliver benefits in the short, medium, or long term. For 2024, we’ve placed special emphasis on artificial intelligence, given the increasing capability of conversational AI, the growing impact of large language models, and the need for explainability.

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