Head of Global CX Solutions Engineering, Zoom

As the Head of Global CX Solutions Engineering at Zoom, Amy leads a team who are trusted advisors and enables clients to envision how the Zoom platform can transform their CX strategy. 

In Amy’s extensive experience she has held a number of esteemed roles including VP of Technical Solution Engineering at Genesys, Director of Specialty Solutions Engineering and Demo Engineering at Twilio and 13 years at Cisco where she led a global team with a focus on technical sales and customer enablement. Amy is passionate about leveraging technology to deliver infinitely better customer experiences.