CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17–20, 2024  |  Nashville & Digital

Christopher Kelley

VP, Research Analytics, Forrester

Chris leads a team of operations managers and data specialists who develop survey instruments, manage fielding, lead data processing, and optimize data for the Forrester Analytics platform. He also orchestrates the coordination between Forrester’s US-based and India-based operations teams to ensure high-quality data at scale for the global organization. The team’s work supports Forrester’s Customer Experience Index, Consumer Technographics, and Business Technographics products.