Lab Product Owner, Conversational Experience & Analytics, Lloyds Banking Group

Dominique Braganca is an experienced digital strategist with a passion for customer focused solutions and driving innovation. Currently, she leads the Conversational Experience and Analytics Lab at Lloyds Banking Group (LBG) as the Lab Product Owner, shaping the future of customer interactions.

At LBG, Dominique has a proven track record of success:

• Created a strategy team for the Digital Channels Platform, ensuring seamless alignment across the labs and developing a compelling North Star vision to engage the team.
• Led the API, Content and Analytics Lab as the interim Lab Product Owner, encouraging collaboration and experimentation.
• Provided strategic direction as Executive Assistant to the Group Transformation Director, supporting large-scale change initiatives across LBG.
• Held various roles in the Digital Customer Satisfaction and Insights space, championing customer-centricity.

Prior to LBG, Dominique spent 12 years at the NatWest Group, where she gained extensive experience across Payments, Strategic Development, and Customer Experience.

This diverse background has given Dominique a holistic understanding of the digital landscape. She’s a highly motivated leader with an ability to translate strategy into actionable plans.

Dominique is excited to join Forrester today and connect with fellow attendees at the conference!