CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17 – 20, 2024  |  Nashville & Digital

Heather Ward

Director of Marketing , Hensel Phelps

Nationally recognized within the AEC industry, Heather Ward leads the strategic planning and creative direction of marketing and communications for Hensel Phelps, a major General Contractor and Facility Solutions provider with experience in every public and private sector. Under her leadership, Hensel Phelps has repositioned the brand from a traditional hard-bid market to a higher margin-negotiated alternative delivery and executed a comprehensive rebranding effort including logo and messaging, digital marketing and advertising, social media and content marketing.

As Corporate Marketing & Communications Director, Heather is focused on building a strong marketing and communications foundation to support strategic growth and thought leadership in all of Hensel Phelps’ vertical markets nationally, including twelve satellite offices.

Heather’s background in marketing and communications spans more than 20 years in sales, marketing and communications within the service industries, government, oil and gas, and (currently) the AEC industry. Heather has been actively involved in the Society for Marketing Professional Services and a member for 4 years, 2018/2019 Colorado Chapter Education Committee, 2019 National Pinnacle Advisory Committee and part of Ragan’s Communications Leadership Council for the past year.