Senior Director of Customer Experience Strategy & Analytics, Toast

Julia is the Senior Director of Customer Experience Strategy & Analytics at Toast, a leading restaurant technology provider. Prior to Toast, Julia led UX Research and Service & Experience Design at Nike. Julia has 15 years of experience in the CX and Consumer Insights space, helping brands like Toast, Nike, Taco Bell, P&G, Bank of America, CVS, and Pearson understand who their customers are, what they need, and how to tailor their offering in a relevant way.