Marco Ottaviani
Head of CRM & Customer Activation, MSC Cruises
Marco Ottaviani is a passionate engineer with a master in marketing and more than 20 years of experience in CRM, Marketing Automation, Data Science and AI, Customer insights and Experience development at international level. Eleanor joined Medallia in July 2020 and has since worked with clients across sectors on multinational and local implementations for both EX and CX.
