Senior Director - CX Strategy, Governance & Design Thinking, CIBC

Stephanie leads Client Experience Strategy for one of Canada’s “big 5” banks. With over 30 years in financial services, she excels at integrating people, processes, and platforms. Her proven expertise in strategic planning, governance, and leading multimillion-dollar projects while navigating complex regulatory environments has enabled client-centric, data-driven decisioning that drives meaningful change and enhances business outcomes.