This report provides a detailed analysis of the 2024 CrowdStrike outage and provides actionable advice on enhancing technical capabilities and practices.
The Forrester Digital Experience Review™ (DXR) for North American mobile bank websites is an evaluation of 12 banks across 26 digital experience criteria.
Use this report to determine and assess your organization on ideal behaviors for customer focus. Then, drive adoption of targeted behavior change.
In this report, we show how BI platform Domo, Forrester’s Customer Engagement Program Of The Year Award winner, created an online community as a focal point of digital CX.
This case study shows the path Fujitsu’s European regional business is taking on its CX transformation.
This report uses findings from Boeing’s safety culture audit to inform best practices for culture change.
Digital leaders at banks should use this tool to assess the state of their mobile website digital sales experience and prioritize improvements.
AI has been portrayed as both the solution to and the cause of employee burnout. Which is it? In this episode, VP and Principal Analyst J. P. Gownder and Senior Analyst Jonathan Roberts describe the impact of AI on employee burnout.
Technology and data executives can use this report to learn about enterprise business intelligence platform components that are a good fit (or not) for generative AI.
This report looks at the key business and technology priorities that organizations in Indonesia will focus on in 2024.