Summary
Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce. Until uncertainty and volatility became the new normal. Every company must respond by focusing on its core and smartly outsourcing and orchestrating the resources and innovation of cloud and service partners. With this transformation approach, CIOs can help their company scale its ability to adapt and grow into the post-pandemic era.
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