Best Practice Report

The Rise Of Internal Product Management

Product’s Role In Non-Customer-Facing Teams

 and  six contributors
Jan 29, 2025

Summary

The internal product management approach is relatively new and has a great deal to offer IT and product organizations. These teams must move away from finite, tactical project execution toward an outwardly focused and customer-centric approach — applied to internal stakeholders and teams. However, there are unique differences between this role and a traditional product manager, which entail additional skills and a measured approach. This report identifies the differences in skills, orientation, and approach between customer-facing product management and successful internal product management.

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